Job Description The Project Sales Coordinator will work closely with the Sales Representative, to ensure that all the administrative and support functions of the sales department run smoothly, and that client files are available and up to date for our Sales team. As well as develop an effective client relationship management system. You will be involved in all facets of customer service, order fulfillment and sales support. You will be a vital part of the Projects Division sales process and work as part of the team. Duties Handle order processing with accuracy and timeliness Inform clients of unforeseen delays or problems, or work with sales reps to inform clients of delays and problems (as well as to solve these problems) Respond to customer inquiries and/or complaints Communicate via telephone and email with Rep’s, customers and suppliers Communicate internally with other divisions and staff Punctuality re: commencement of work Follow company policy and procedure re; paperwork/customer files/uniforms Communication – demonstrate excellent verbal and written communication skills Customer Service - experienced in providing high-level service Skills and Qualifications Organisational - organise/prioritise tasks and maintain attention to detail Relationship Building - ability to work well with others, customers Problem Solving - handle multiple duties simultaneously and exhibit initiative