Ready to lead the moment where customer promises become customer reality? We're looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation. As Senior Manager – Customer Onboarding & Implementation, you'll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations. This is a high-profile leadership role where you'll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last. You'll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.
What You'll Own
* Lead and develop a high-performing onboarding & implementation team
* Drive end-to-end governance and delivery of customer implementations
* Act as senior escalation point for complex onboarding challenges
* Lead strategic, high-profile customer implementations when it matters most
* Partner across Freight (and Parcels where required) to deliver seamless outcomes
* Improve speed-to-trade, customer satisfaction, and onboarding capability over time
What You'll Bring
* Strong leadership experience in customer service / CX / onboarding environments
* Confidence engaging senior internal and external stakeholders
* A sharp commercial mindset balanced with customer advocacy
* Ability to drive structured delivery, governance and continuous improvement
* Experience in freight/logistics or complex operational environments (desirable)
What we offer
* Competitive salary above industry standards
* Upskilling, training, mentoring and more to support your career development journey
* Fun and practical employee perks and discounts
* Flexible work, including work from home
* Inclusive parental leave policy that supports all parents & carers
* Peer recognition awards acknowledge when you go above and beyond
Equal Opportunity Employer
As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
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