We are a global financial services group operating in 31 markets with 56 years of unbroken profitability.
About Our Collections Team
* Our team is responsible for engaging in calls to customers who have recently missed payments on their contracts.
* We use effective communication, negotiation skills and decision making to reduce delinquency.
Your Key Responsibilities
* Liaise with customers primarily over the phone and via email resolving matters of outstanding arrears.
* Confidently and effectively negotiate results that are commercially viable and in-line with debt collections guidelines and internal processes.
The Skills You Need
* Excellent communication skills
* Problem solving skills
* Ability to meet deadlines and multitask
* Capable to utilise both phone and web-based chat simultaneously
* Learning mindset
* Client service focused
We love hearing from anyone inspired to build a better future with us. If you're excited about this role we encourage you to apply.