Overview
Technical Support Specialist at Lely – join to apply and support customers, dealer network, and internal stakeholders with technical knowledge, problem-solving, and system optimisation. You’ll work hands-on in a dairy environment to ensure the seamless operation of advanced robotic milking and feeding solutions, including troubleshooting, training, and collaboration with international colleagues.
Responsibilities
Provide 2nd-line technical support via our online helpdesk and in office when required
Conduct online and in-person troubleshooting for robotic systems
Support and deliver training to farmers, dealers, and internal staff
Analyse system data to provide insights and solutions
Liaise with international colleagues to resolve complex issues
Lead hardware and software specification discussions with dealers
Communicate technical updates and changes to the dealer network
Assist with the sales process through technical consultation
Support scheduled user management software updates
Maintain strong relationships with dealers and customers
Participate in a rotating on-call support roster
Qualifications & Skills
Solid communication skills – written and verbal
A natural team player with a proactive, self-managed work ethic
Excellent problem-solving and forward planning abilities
Comfortable leading group training sessions
Strong IT knowledge (SQL and Microsoft suite proficiency)
Ability to travel locally, interstate, and internationally
Prior experience or exposure to dairy/agriculture environments (highly regarded)
Employment details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Machinery Manufacturing
Location: Melbourne, Victoria, Australia (Australian cluster for Lely in Australia and Recent Zealand)
Are you passionate about dairy farming, solving technical challenges, and contributing to sustainable farming solutions? We’d love to hear from you.
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