Position Overview: Role Title: Claims Manager Contract Length: 12-Month Opportunity Brand: Terri Scheer Location: 1 King William St, Adelaide Start Date: Monday 27 th October 2025 Make a real impact, one claim at a time. Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we’re looking for passionate professionals to join our Terri Scheer Claims team – one of Australia’s leading providers of landlord insurance. This is a 12-month contract opportunity starting Monday, 27 th October, offering you the chance to step into a meaningful role where you’ll support customers through some of their most challenging moments. Why This Role Matters As a Claims Manager, you’ll be the first point of contact for landlords navigating property damage, tenant issues, or financial loss. You’ll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care. What You’ll Be Doing Manage claims end-to-end – Own a portfolio, providing clear, timely updates and outcomes. Deliver exceptional service – Be the calm, trusted advisor during stressful times. Collaborate across teams – Work with assessors, trades, internal departments, and external partners for the best outcomes. Apply sound judgement – Balance policies, procedures, and empathy. Drive improvements – Share ideas and feedback to enhance processes. What You’ll Bring Empathy & compassion – A genuine care for customers. Strong communication skills – Clear, professional, and confident. Integrity & accountability – Always doing the right thing. Digital confidence – Comfortable using systems and tools. Time management – Juggling priorities with ease. Resilience & flexibility – Thriving in a changing environment. Why You’ll Love Working at Suncorp Chase the Sun - Apply online today! Need adjustments or support during the process? Reach out confidentially at glenn.stephens@suncorp.com.au