Job Overview
We're seeking a seasoned leader to spearhead our live operations team. As the director of live operations, you'll oversee the development and execution of our live service strategy.
Team Leadership
Manage cross-disciplinary teams, including software engineers, Quality Assurance specialists, Live Ops experts, and other production staff.
Key Responsibilities
In this role, you'll be responsible for:
LIVE OPERATIONS STRATEGY & SCHEDULING
Develop and implement live operations strategies that ensure timely delivery of updates and content while maintaining quality, collaboration, and communication.
About Us
Our goal is to create an inclusive world inside and outside of our games for our players and our team.
RISK MITIGATION & INCIDENT RESPONSE
Develop and refine incident response and risk mitigation processes for live service outages or critical issues, ensuring rapid resolution and clear directives.
What We Offer
We foster a culture of continuous improvement through post-mortems and data-driven iteration.
PLAYER-FOCUSED MINDSET
Champion a player-first mindset and foster an inclusive, innovative, and growth-oriented team culture.
Candidate Profile
We're looking for someone with strong leadership skills, excellent communication abilities, and a proven track record in live operations management.