Introduction
Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.
With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.
Due to continued growth, we are seeking a Work Coordinator - Fire to join our team in Brisbane.
Description
The Role:
* Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
* Maintain client portals, generate invoicing and work orders in order to meet client KPIs
* Coordinate subcontractor administration and support with monthly reporting
* Manage inbound calls from clients and technicians.
Skills And Experiences
Selection Criteria:
* Previous experience working in a customer service based role
* Previous Fire experience required
* Ideally has exposure in the Service industry - however not essential
* Confident with technology and can work within complex in house systems, including MS Word, Excel and Outlook
* Willingness to learn, with excellent communication skills
* Strong time management skills and attention to detail
* Possess a positive, proactive customer focused approach
* Graduates encouraged to apply, with training facilitated for the right candidate
Why Grosvenor?
Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients