About UsWe’re a growing MSSP with a loyal client base across the Mid North Coast, providing reliable, down-to-earth IT support and solutions. We’re looking for a Senior IT Support Technician who’s ready to step into a dynamic, client-focused role, working closely with our team to deliver exceptional service.If you're a self-starter, great with customers, and thrive in a fast-paced MSP environment — this one’s for you. Ex-defence personnel are especially encouraged to apply.An interest in cybersecurity and a mindset for secure IT practices is highly valued.What You’ll Be DoingEscalation point for technical issues across desktop, server, network, and cloudManaging and supporting Microsoft 365 tenants (Exchange, SharePoint, Teams, Intune)Troubleshooting Windows Server, networking, AD, DNS, DHCPProviding remote and onsite support to clientsLeading project work including onboarding, cloud migrations, and system upgradesIdentifying and mitigating security issues or risks as part of daily supportAssisting junior techs and contributing to internal knowledgebase and processesDelivering consistent, high-quality customer service in everything you doWhat You Bring3+ years in IT, preferably within an MSP or client-facing roleStrong experience with:Microsoft 365 administration and supportWindows Server and AD environmentsDesktop support (Windows 10/11) and troubleshootingClear communication, strong customer empathy, and professional presentationInterest in cybersecurity best practices and awareness of secure IT operationsExcellent time management and ability to work independentlyCurrent driver's licence and reliable transport (for local onsite visits)Bonus Points ForExperience with RMM toolsNetworking knowledge (VLANs, firewalls, WiFi)PowerShell or scripting experienceFamiliarity with documentation systems like IT Glue or SharePointCybersecurity exposure (MFA, phishing awareness, endpoint protection)Ex-defence background – we value your discipline and mindsetWhat You’ll GetA seat in a small, supportive, and experienced teamFlexible work environment focused on trust and accountabilityExposure to a wide range of technologies and industriesOpportunities to upskill in cybersecurity and modern IT toolsOngoing professional development and career growthRecognition for your input, effort, and initiative
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