Customer relations assistant

Full‐Time | Monday to Friday | 40 hours per week

We are seeking a Customer Relations Assistant to support both our Customer Relations and Traffic Planning teams. This role plays a key part in ensuring a smooth and efficient workflow across departments, acting as a central point of coordination and support between incoming job requests and their transition through to the design phase.

About Traffic Force

Traffic Force was founded in 2006 and has grown into one of Western Australia's leading traffic management companies. We support major road and infrastructure projects by providing traffic planning and design, accredited traffic controllers, hire equipment, and specialist support services.

Our focus is simple: understand our customers' needs, deliver effective solutions, save costs where possible, and uphold (and exceed) industry best practices.

What We're Looking For

• Minimum 2 years' experience in administration experience in a customer focused role/industry
• Experience working from a structured checklist with KPIs and individual daily deadlines.
• Strong written & verbal communication skills, must be confident dealing with a wide range of people
• Excellent attention to detail and the ability to follow documented processes
• Strong computer skills - must have experience with Microsoft systems and either a project management/ or CRM system
• Self‐motivated with proven reliability and excellent time management and organisational skills, must be prepared to take complete ownership of tasks.
• Prepared to complete a wide range of administrational & hands on tasks as operationally required

On a daily basis you will be responsible for:

• Allocating projects
• Coordinating site inspection requirements
• Assist with customer meetings
• Conducting site inspections
• Assist with processing customer requests

What We Are Offering

• A positive workplace culture, working with a motivated and dedicated team around you
• Family-focused and flexibility
• A competitive remuneration
• Day shift with great working start/finish hours (we have the same time zone as the Philippines!)
• A commitment to ongoing training and development (we have over 1000+ training videos accessible for learning!)
• A rewarding role that will contribute to our growth strategy and set our people up for success
• Opportunity to grow with our business (our current team is an example of that, with multiple team members moving into either new roles or responsibilities since joining us)