Role Overview
The Sales Support Representative will play a key role in delivering sales support services to help achieve ANL & CMA CGM's sales targets and KPIs.
Reporting To
Customer Service Manager & Deputy Customer Care Director
Employment Type
Fixed Term until November 2026, full‐time
Work Location
South Wharf, Melbourne
Responsibilities
* Manage a national portfolio of ANL & CMA CGM customers, providing sales support and assisting interstate teams when needed.
* Ensure KPIs are met, proactively addressing concerns with the Sales Support Manager (SSM).
* Support sales executives with administrative tasks, rate negotiations, quoting, CDVA, and snapshot reports.
* Promote CMA CGM digital tools and non‐maritime services while compiling ad hoc statistics and performance reports.
* Provide timely sales support to assigned customers across various states within set KPIs.
* Monitor quotes, update opportunities in NOVA Business, and track mailbox activity for assigned customers.
* Ensure accurate rate filing in relevant systems to minimize errors and maintain compliance with KPIs.
Qualifications
* Minimum 3 years of experience in shipping, freight forwarding, logistics, or a related industry, preferably in sales or customer service.
* Proficiency in Microsoft Office suite.
* Strong customer interaction, public relations, and interpersonal skills.
* Flexible and adaptable, willing to take on various tasks.
* Highly organized with the ability to meet deadlines.
* Strong analytical and logical thinking skills.
* Excellent written and verbal communication skills.
Eligibility Requirements
* To be eligible to apply, you must have been in your current role for at least 12 months and please discuss your application with your manager before applying.
* Applicants must have full working rights in Australia for the entire duration of the contract.
* New Zealand citizens planning to relocate permanently to NSW, Australia, are more than welcome to apply.
* We are building our team locally in Australia and are looking for people who want to grow with us; applications from overseas candidates expecting remote work will not be considered.
* Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team!
Benefits
* Flexible Working Options
* Additional Leave Days
* Paid Parental Leave
* Annual Health Checks
* Complimentary gym access
* Discounted DFO Parking Tickets
* Novated car leasing
* Social Club events held all year round
* Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
* Study leave and study reimbursement
* Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
* Access to 3000+ learning resources and courses
* Career development opportunities across Asia Pacific, Europe and other office locations globally
Commitment to Diversity
At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.
Join Us
Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.
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