Overview
Position Title:
Office Patient Assistant
Reports to (position):
Dialysis Clinic Manager
Primary purpose of the role:
To provide high quality level of reception and secretarial services to the patients and staff at the clinic in a caring and supportive manner. To support the nursing staff in the dialysis clinic by performing non-clinical duties related to direct and indirect patient care.
Key Responsibilities
General Administration
Answer the switchboard in a courteous and professional manner.
Liaise with patients and their families in a compassionate manner.
Perform general clerical and administrative tasks as required, e.g. filing, minute taking, agenda creation.
Responsible for petty cash dispersal and reconciliation.
Responsible for maintaining the levels of and ordering general office supplies.
Provide assistance with the quality improvement program.
Book ambulance transport for patients if required by the clinic.
Liaise with Doctors in booking patient appointments if required by the clinic.
Other duties and responsibilities as assigned.
Billing Administration
To admit and discharge patients within a centralized billing system.
To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
To conduct eligibility checks on all current patients with their Private Health Fund.
Prepare invoices and credit notes in relation to revenue generation.
Prepare and collate all required supporting documentation required to accompany invoices.
Undertake banking procedures for all cheque and cash payments.
Prepare and maintain an accurate record management system of all patient records.
Prepare and maintain reconciliation records.
Forward ISIS data to State related Health Commission on a monthly basis.
Forward HCP data to Private Health Funds on a monthly basis.
Assist other clinics with billing as required.
Assist the Operations Manager in billing troubleshooting with clinics.
Patient Service
Ensure cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
Assist with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
Maintain stock levels of all consumables within the stock room and trolley(s) as required for daily operation of the clinic.
Attend to the re-stocking of consumables in the stock room and trolley(s) as required for daily operation of the clinic.
Manage the ordering of all stock and consumables for the operation of the clinic.
Confirm delivery of stock and cross-check inventory with documentation and forward monthly stock take to the Purchasing Officer.
Maintain Clinical Manager database.
Ensure routine collection and appropriate disposal of linen, rubbish and contaminated waste.
Stamp pathology forms with Doctor's information and place in billing area.
Coordinate collection of blood samples by pathology lab, assist with spinning blood before collection.
Participate in Quality Assurance activities as required by the Dialysis Clinic Manager.
Ensure/promote a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
Engage in internal and external in-service activities to enhance/maintain skills and knowledge.
Assist nurses in lining machines if required by the clinic.
Liaise with Fresenius Kabi in organizing patient medication and drugs if required by the clinic.
Competencies (attitude, Skills, Typical Qualifications & Experience)
Essential:
3 years experience in a similar role.
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
Knowledge of Occupational Health and Safety as it relates to the role within the facility.
Demonstrated skills in food preparation and presentation.
Basic office skills, including filing and answering telephone enquiries.
Completion of a Patient Service Assistant Certificate or equivalent qualification.
Computer competence in MS Office.
Excellent Customer Service skills.
Demonstrated commitment to quality improvement initiatives.
Team player.
Work with confidentiality, discretion and maturity.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Administrative
Industries
Hospitals and Health Care
End of description.
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📌 Office Patient Assistant
🏢 Fresenius Medical Care
📍 Gold Coast