Imagine a role where you can combine your technical expertise with problem-solving skills to keep over one million robots running 24/7.
Technical Support Engineer
We are expanding our team of robotic system specialists in Australia, and we're looking for talented engineers like you to join us.
As a Technical Support Engineer, you will be responsible for troubleshooting complex technical issues via our in-house ticketing system. You will utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment.
You will also collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots.
Your key responsibilities will include:
* Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system.
* Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts.
* High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge.
In addition to these responsibilities, you will contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers.
We are a global team of robotic system specialists, and we offer a truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers.
Key qualifications include experience troubleshooting and debugging systems, networking knowledge, Unix knowledge, SQL knowledge, and active technical certifications in one or more relevant technical fields.
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.