️ We're Hiring: Food & Beverage Systems Support Analyst
Location: Macquarie Park, NSW
Employment Type: Full-time
Industry: Facility Management, Information Technology
Salary: Competitive + Benefits
Be part of something bigger. Be part of ISS.
Join our high-performance IT Service Delivery team and play a key role in supporting mission-critical Food & Beverage systems across a dynamic, global organisation. If you're passionate about technology, thrive in a fast-paced environment, and have a knack for solving complex problems—this is your opportunity to shine.
About the Role
As the F&B; Systems Support Analyst, you’ll report to the Technology Solutions Segment Lead and work closely with the Food & Beverage Solutions Manager. You’ll be responsible for supporting key applications including:
- Delegate ERP (Procure-to-Pay, Menu Management, Inventory)
- Point-of-Sale (POS) systems and EFTPOS/payment integrations
- Food Technology Systems
Your day-to-day will include:
- Providing frontline support to operational and corporate users
- Supporting End-of-Month finance processes
- Monitoring system integrations and ensuring stability
- Assisting with upgrades, implementations, testing, and security remediation
- Creating and maintaining documentation and training materials
- Managing data and automation tools, identifying gaps and recommending improvements
Why Join Us?
- Free onsite parking + 4-minute walk to Macquarie Park Metro
- Adaptable work arrangements
- Be part of a global leader in integrated facilities services
- Work with passionate professionals committed to excellence
- Market-competitive salary and career development opportunities
What You’ll Bring
We’re looking for someone with strong technical acumen and excellent communication skills. You’ll be a trusted partner across teams, vendors, and clients.
Essential Skills & Experience:
- Proven experience supporting any food procurement and menu management system
- Familiarity with ITIL or similar service/change management frameworks
- Basic understanding of Microsoft SQL and networking principles
- Strong documentation and training material creation
- Analytical mindset with experience handling large data sets
- Excellent time management and confidentiality
Compliance requirement - Australian Citizen & ability to gain a Defence Baseline Clearance
Desirable Extras:
- Tertiary IT qualifications
- ITIL or other IT certifications
- Experience with scripting languages (PowerShell, Python, etc.)
- Exposure to integration technologies (APIs, middleware frameworks)
- Experience supporting Delegate ERP
How to Apply:
Click on the 'apply' link and complete the online application.
Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
Please note: No agency applications are accepted
📌 Systems Support Analyst
🏢 ISS Facility Services
📍 Sydney