Primary purpose of the role: This role is responsible for providing a range of administrative and operational support functions to enable the efficient and effective delivery of services to General Insurance & Care customers by the frontline teams. Key Accountabilities: Support a range of administrative processing and data entry, working with high attention to detail and accuracy. Support and manage a range of administrative processing, data entry and operational support tasks within GI&C case management systems working with high attention to detail and accuracy. Manage relevant inboxes by actioning all internally and externally received documents, reports, invoices and requests in accordance with agreed business process and timeframes, including but not limited to uploading documents, applying correct naming protocols, document categorisation and finalising documents. Maintaining accurate customer records through internal systems Essential Requirements: Strong attention to detail Experience in handling sensitive customer matters Ability to prioritise competing demands in a high-volume work environment.