About Us
We are an eCommerce distributor of flat-packed furniture, shipping directly to customers all across Australia. Our warehouse is located in Huntingdale, just a short 10-minute walk from Huntingdale Station in Oakleigh, and only a 5-minute drive from Monash University's Clayton Campus.
We're a small family business with a supportive team environment, where everyone pitches in to get the job done.
What You'll Do
* Assist with daily warehouse operations, including preparing and dispatching furniture orders
* Lift and move heavy cartons using trolleys, and place them onto pallets for dispatch
* Label and organise outgoing orders to ensure accurate and timely delivery
* Safely handle and move boxes and furniture items in the warehouse
* Operate warehouse equipment (forklift experience preferred)
* Handle customer enquiries and complaints via email with professionalism and empathy
* Learn our product range in detail, including how to assemble furniture and troubleshoot common issues
* Resolve customer concerns such as damaged orders, missing parts, and assembly difficulties
* Problem-solve customer issues by working with the operations team to find quick and effective solutions
* Support the team with other general operations tasks as required
What We're Looking For
* Strong problem-solving skills and ability to stay calm under pressure
* Excellent written communication and customer service skills
* Physically fit and comfortable with manual handling/lifting
* Reliable, punctual, and a strong team player
* Forklift experience preferred
* Mandarin speaking preferred
* Previous experience in customer service, warehouse, or logistics is a plus
What We Offer
* Full-time role with consistent Monday to Friday hours
* Supportive small-team environment where your contribution makes a real difference
* Opportunity to develop valuable skills in both warehouse operations and customer service
* Exposure to a wide range of tasks
If you're enthusiastic, reliable, and ready to roll up your sleeves while helping customers get the most out of our products, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: $50,000.00 – $55,000.00 per year
Work Location: In person