Customer Success Manager II | APAC
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Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies—breaking down borders that have traditionally limited both hiring and career opportunities. In 2024 alone, we paid 11.2 billion dollars to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list—all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Summary
You’ll be the face and voice of Deel for our clients, both internally and externally. In this energetic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
Responsibilities
- Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid‑size spend accounts and accounts with strategic growth potential.
- Identify and flag risks that lead to customer churn; engage internal stakeholders to resolve issues swiftly while managing customer communications.
- Build relationships with key stakeholders and conduct regular business reviews.
- Voice the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
- Provide a high‑quality day‑to‑day experience to our customers.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Drive adoption of platform features that improve customer experience and retention.
Qualifications
- Minimum of 4+ years of relevant work experience, including client‑facing experience as a CSM or Account Manager.
- Experience in at least one of: fast‑growth startup, top‑tier management consulting, investment banking, or private equity.
- Strong relationship building, calm under crisis, and celebrate partners’ successes.
- Quantitatively inclined and data savvy; enjoys drawing quick, actionable insights from complex data sets.
- Reliable, motivated self‑starter with a growth mentality; thrives in high‑responsibility roles.
- Solid track record of achievement—e.g., success in a top‑tier company, quantifiable business impact, awards.
- Strong analytical foundation with ability to manipulate and synthesize data.
- Curious by nature and interested in making an impact.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Stock grant opportunities dependent on role, employment status and location.
- Additional perks and benefits based on employment status and country.
- Flexible remote work, including optional WeWork access.
Equal‑Opportunity Employer
At Deel, we’re an equal‑opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or pregnancy. We provide accommodations for applicants with disabilities during the recruitment, selection, and assessment process. For more information, please review our Privacy Policy.
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