Medical Front Desk Coordinator
We are seeking a highly skilled and organised individual to join our front desk team. As a Medical Front Desk Coordinator, you will be the first point of contact for patients and play a crucial role in ensuring the smooth operation of our clinics.
* Greeting patients warmly and assisting with check-in procedures.
* Answering phone calls promptly and handling inquiries professionally.
* Advising patients of preparation prior to relevant scans.
* Billing procedures - private, Medicare, workers compensation, and DVA.
* Collaborating with clerical and technical staff, radiologists, and referrers.
You will also have the opportunity to be trained as a contact centre agent to assist as required:
* Answering phone calls promptly and handling inquiries professionally.
* Booking appointments across our four Canberra clinics.
Key Requirements:
* Clear verbal and written communication skills.
* Strong organisational abilities to manage appointments and patient flow.
* Confidence working across multiple screens and systems.
* A strong background in customer service.
* Ability to rotate across the four clinics in Canberra as required.
What We Offer:
* Fitness passport, including full gym access and a range of classes.
* Supportive management that values your well-being.
* Discounted and bulk billed scans and services for you and your family.
* Learning and development opportunities.
* Career opportunities across our diverse Network.