Permanent - Full Time
Queensland
About Queensland Fertility Group
Queensland Fertility Group (QFG) is the state's leading provider of Assisted Reproductive Services, including IVF. With 11 clinics and embryology labs spanning from Cairns to the Gold Coast, 40 specialist fertility doctors and 2 day hospitals, we deliver exceptional care across Queensland. As part of Virtus Health, the market leader in Australia, Singapore, Denmark and Ireland with a growing presence in the UK, we help more than 5,000 people each year achieve their dream of becoming parents.
About The Role
This Permanent Full-time position is a unique opportunity for an individual with outstanding customer service skills to join the team working at Queensland Fertility Group (QFG) Gold Coast.
This pivotal role provides the front line of our IVF clinics and has the responsibility of guiding our patients through administrative and financial aspects of treatment with QFG. Rosters may cover Monday to Saturday.
Role Responsibilities:
· Admin duties at our Gold Coast IVF Clinics at Benowa
· Conduct individualised patient quotations and billing.
· Schedule appointments for patients
· Update and manage patient information database.
· Answer high volume of incoming calls in a professional and courteous manner.
· Provide support and assistance for patients.
· Receipting, daily bank reconciliation and invoicing
· Liaise regularly across all departments (accounts, nursing, counsellors, laboratory) and with Specialists/Medical Secretaries
Skills & Experience:
· Previous customer service experience preferably in a medical setting
· Impeccable communication skills (verbal and written) and a courteous phone manner.
· Office administration and/or accounts receivable
· Sound working knowledge of database systems.
· Understanding of patient confidentiality
· The ability to build rapport with patients.
· Empathetic and supportive nature
· Knowledge of IVF (desirable)
If you are the right person for this role, please apply through seek including your current CV and a cover letter that addresses the above criteria.