Key Responsibilities:
* Create personalized banking experiences through in-depth conversations with customers.
* Facilitate various banking transactions, address customer inquiries, and provide guidance.
* Foster meaningful connections with customers via face-to-face interactions and digital channels.
We serve a vast clientele of over 10 million individuals.
This role has a significant impact on our clients' lives, from opening their first account to long-term financial planning.
Main Objectives:
* Engage with customers to understand their comprehensive banking needs.
* Support customers with general banking activities, answering questions and resolving concerns.
* Cultivate strong relationships with customers through empathetic and informative interactions.