Job Overview:
* This role involves acting as the primary point of contact for customers, providing guidance on machine rebuilds and repairs by facilitating communication between customers and our workshop team.
* We are seeking a customer-centric professional to deliver exceptional service through proactive communication and practical solutions.
Key Responsibilities:
* Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
* Present quote approvals to customers prior to commencing any work or scope variations.
* Liaise with internal departments to ensure customer expectations are met and internal cost allocations are approved.
* Process work orders, investigate disputed invoices, and provide weekly reports to forecast sales.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong problem-solving skills and attention to detail.
* Familiarity with industry practices and regulations.
Benefits:
* Opportunity to grow professionally and develop new skills.
* A collaborative and dynamic work environment.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information].