Customer Service Manager Job Description
As a Retail Leader, you will be an integral part of a team that makes a difference every day.
The Role:
You will report to the Store Manager and have full accountability for customer service department operations. This includes leading, coaching, and developing your team to meet sales targets, cost control, and rostering requirements.
* Lead a team in a fast-paced environment
* Develop a one-team culture prioritizing health, safety, and wellbeing
* Maintain exceptional service standards ensuring cleanliness and safety
* Drive customer obsession by understanding diverse customer needs
Benefits:
* Discount on purchases
* Reward through recognition and gift cards
* Structured learning pathway with comprehensive induction and management training
* Novated car leases and future ownership opportunities
* Paid parental leave supporting work-life balance
We value diversity and inclusivity encouraging applications from people of all ages, cultures, and backgrounds.
This role requires previous experience working in a customer-facing environment, leadership skills, and ability to drive a one-team culture.