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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
Our thrift shops are vibrant community spaces where every interaction has the power to make someone's day brighter. They offer affordable essentials, a sense of belonging, and a place where people feel seen and valued. Behind this is a team of volunteers who give their time generously, and they need a leader who brings warmth, encouragement and genuine connection.
As the Thrift Shop Manager, you become the heart of the store. You create a welcoming environment, support volunteers to thrive, and ensure the shop runs smoothly so it can continue funding vital community programs. Your ability to connect with people, including customers, volunteers and donors, is what makes this role truly meaningful.
About the role
We are seeking a friendly, community minded Thrift Shop Manager to oversee operations across our Mt Gambier and Millicent stores. This full-time permanent role is worked across two locations: four days per week in Mt Gambier and one day per week in Millicent.
You will lead a team of 9 to 10 volunteers, ensuring excellent customer service, effective stock management, safe work practices and a positive, inclusive culture. This is a hands-on role where your people skills, leadership and love of community will shine. Pay is in accordance with the General Retail Industry Award Level 6.
How you will make an impact
* Leading and supporting a small, dedicated volunteer team across both stores
* Creating a warm, inclusive environment where volunteers feel valued and confident
* Welcoming customers and donors, helping to build a friendly community atmosphere
* Overseeing sorting, pricing, merchandising and stock rotation to keep the store looking its best
* Ensuring the shop is clean, safe and organised
* Managing daily cash handling, EFTPOS, reconciliation and banking
* Coordinating pickups and deliveries of donated goods
* Supporting safe work practices and WHS requirements
* Working with Corps leadership to grow store income and community impact
* Bringing ideas for promotions, displays and ways to engage the local community
What you will bring
* Experience in retail management
* Strong communication and relationship building skills
* A natural ability to connect with people and create a positive team environment
* Experience supervising or supporting volunteers, or a willingness to learn
* Confidence in mentoring, training and motivating others
* Excellent customer service and problem-solving abilities
* Strong organisational skills and attention to detail
* A commitment to The Salvation Army's mission, values and community impact
* Current Driver's Licence
* First Aid Certificate, or willingness to obtain
* Physical ability to meet the inherent requirements of the role, including regular manual handling tasks such as lifting, carrying, pushing, pulling and stock movement
What we offer
* Flexibility around starts and finish times to support work life balance
* A supportive, inclusive team culture
* Opportunities for training and development
* Access to an Employee Assistance Program
* Retail, fitness and lifestyle discounts
* A role where your leadership directly supports local community programs
* The chance to make a real difference every day
How to apply
If you are a people focused leader who loves community, retail and supporting volunteers, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the Thrift Shop Manager role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration