Field Support Technician – Moranbah, Queensland, Australia – Onsite Position – Posting Date: 3/31/26
Job Purpose
We are seeking a highly motivated and energetic Electrician who can service and support our current customers in the Central Queensland region, providing on‐job technical assistance including installation, fault finding and repairs of all Dispatch, Argus, Provision, Pegasys, Minecare and Digital Terrain Monitoring (DTM) systems.
What We Are Looking For
* Ability to analyse, troubleshoot and resolve issues as they arise.
* Ability to work autonomously and at times on remote mine sites.
* Strong client relationship building skills.
* Willingness to travel regularly throughout Australasia as required.
* Team player fostering a positive "can do" culture and willingness to assist other organisational departments.
Travel Requirements
* Willingness to travel regularly throughout Australasia as required.
Job Duties And Responsibilities
* Deliver timely, safe, effective and efficient resolution of field‐based support issues assigned by the Field Services Supervisor or Regional Support group.
* Assist the project management team in the installation and commissioning of products as required.
* Assist with upgrading and improvements of products as they occur.
* Identify and engage in root cause analysis activities to reduce the likelihood and consequences of common product issues.
* Perform timely calibrations as required and maintain records of these activities.
* Maintain the appropriate tools and inventory to complete repair and replacement activities.
* Assist with product user training.
* Collaborate and communicate across business units within Modular to achieve goals and objectives.
* Comply with corporate Field and Deployment processes.
* Use business systems accurately and efficiently, including SharePoint, Corporate Traveller, expense reporting, Zendesk support portal and Harvest.
* Maintain compliance to all legislative, Modular and customer site policies, rules and requirements.
Required Skills
* Trade qualification as an electrical fitter/electrical mechanic or equivalent.
* Proven experience in maintaining electrical/technical systems.
* Strong diagnostic skills and ability to troubleshoot issues efficiently.
* Commitment to safety protocols and regulations.
* Effective communication skills and ability to work collaboratively in a team environment.
* Flexibility to work on different mine sites and projects.
* High level of attention to detail and strong work ethic.
* Accurate part and stock level management.
* Collaborate with all levels of support for any support issues.
* Accurately record work performed in Zendesk ticketing system.
* Adhere to safety protocols and contribute to a culture of safety excellence.
* Actively participate in training and skill development programs.
Desired Skills
* Previous relevant experience installing equipment in heavy machinery.
Relocation
Relocation assistance is available for applicants willing and able to relocate to the area from within Australia.
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