What will you be doing on a daily basis?
Responding to and managing general customer queries and phone order enquires
Liaising with suppliers to follow-up on purchase orders, order issues, questions about products and out of stock products
Following up on customer orders and responding to general sales questions
Assisting with sales for specific lighting jobs, recommending types of lights and similar items/options for out-of-stock goods
Processing job quotes, pricing discounts and price adjustments
Assisting our trade department with quoting
Managing returns warranties processing
Managing post-sale customer service, product issues, returns and replacements.
What do you need to be successful?
You love making someone's day with great service
Robust problem-solving skills with the ability to make calculated and punctual decisions under pressure
Excellent communication skills with intuitive listening skills
Demonstrated organisational ability, and able to manage workload successfully during busy periods
Tech-savvy with experience in Google Suite and e-commerce platforms is highly desirable
Positive, flexible, go-getter attitude with the willingness to go above and beyond
A genuine interest in the arts and/or design will see you gel in this creative space.
We are looking for a Customer Service Officer to join our team based in Byron Bay Arts & Industry Estate.