The Role:
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* A Customer Service Officer is required to create a welcoming environment for customers.
Key Responsibilities include meeting and greeting customers, boarding and disembarking flights, assisting special needs customers, problem-solving, caring for unaccompanied minors, and providing information for customers.
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Working Environment
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This role involves working in a fast-paced operational environment, requiring the ability to adapt to changing situations. You will be part of a team that values creativity, passion, and employee development.
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Requirements
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To be successful in this role, you should have:
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* Facing customer service experience within the hospitality or tourism industry;
* A proactive 'can-do' attitude;
* The ability to manage and diffuse difficult situations;
* Well-developed problem-solving skills and ability to follow through to resolution;
* A strong communicator and listener;
* Ability to work in a team environment and independently;
* Compassion and empathy for special needs customers;
* Exceptional personal presentation;
* Computer literacy and proficiency in Microsoft Office (Excel, PowerPoint, Outlook) - preferred;
* System knowledge in Amadeus - Altea Customer Management - preferred;
* A 7-day rotational shift roster covering a range of hours; and
* A willingness to work a minimum of 12 hours per week.
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Please note: This role requires being based in Sydney with a 7-day rotating roster.
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Benefits
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We offer:
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* Heavily discounted air travel within Australia and across the globe;
* Exclusive deals on accommodation and holidays;
* Flexible leave options including 18 weeks paid parental leave;
* Access to thousands of rewards through our partnerships;
* Salary packaging program including motor vehicles, eligible portable electronic devices, and professional memberships;
* Support for wellbeing including learning to better support your own and others' mental health.
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About Us
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We are an equal opportunity employer committed to diversity and inclusion. We value our employees' growth and development, offering training opportunities and career advancement possibilities.
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You will join a culture that challenges and excites you, with endless opportunities for growth and development.