CDC NSW is a leader in public transport services, delivering safe, reliable and customer‑focused operations every day. We are seeking an experienced General Manager Operations to lead large‑scale operational services and drive performance, safety and service excellence across the business.
As General Manager Operations, you will provide leadership across CDC NSW's operations, ensuring services are delivered safely, efficiently and on time. You will be accountable for operational performance, lead operational teams, drive continuous improvement, work closely with internal and external stakeholders, and deliver outcomes aligned with contractual, regulatory and customer expectations.
Key responsibilities include:
* Oversee day‑to‑day operations, including weekly planning adjustments and management of planned and unplanned service disruptions
* Ensure the safe, reliable and timely delivery of services, meeting contractual and customer requirements
* Implement and monitor operational policies, procedures and systems, with a strong focus on safety and regulatory compliance
* Investigate operational incidents, analyse performance data and implement corrective actions to prevent recurrence
* Manage operational reporting, performance measures and key KPIs
* Build and maintain effective relationships with Transport for NSW and other key internal and external stakeholders
* Lead workforce planning for drivers and operational teams, identifying and mitigating operational and safety risks
* Manage functional budgets, ensuring cost control and achievement of financial targets
* Lead by example to create a strong safety, performance and accountability culture across the business
About you
You are a proven operational leader with a strong track record in managing complex, customer‑facing operations. You are decisive, resilient and comfortable navigating competing priorities in a highly regulated environment.
You will bring:
* Strong operational leadership experience, ideally within transport or another safety‑critical environment
* Demonstrated capability in contract management, performance management and operational decision‑making
* Well‑developed stakeholder management and negotiation skills
* The ability to prioritise effectively, drive accountability and build high‑performing teams
* A commitment to safety, continuous improvement and customer outcomes
Why join CDC NSW
CDC NSW is part of ComfortDelGro Corporation Australia (CDC), one of the world's largest land transport companies, operating across seven countries and serving more than 2 million commuters daily.
Guided by the CDG values of Collaborate, Drive and Growth, we work together to deliver safe, reliable services while investing in our people and leadership capability. CDC is an Equal Employment Opportunity employer and welcomes applications from all backgrounds, reflecting the diverse communities we serve.