About The Role
The Senior Reservations Consultant plays a vital role within the Reservations Team, providing support and leadership to ensure the smooth day-to-day operation of our customer service and booking processes. This exciting role covers all the essential duties of a Reservations Consultant, from expertly inputting bookings into CustomLinc to providing exceptional, timely service that leaves our customers smiling. You'll also be focused on converting inquiries into sales and driving our team's success every day.
Key responsibilities (will include, but not limited to)
* Training and mentoring new Reservations Consultants
* Maintaining up-to-date training materials and manuals
* Assisting in the development and revision of Standard Operating Procedures (SOPs)
* Providing relief support in the Reservations Supervisor role, as required
* Stay up to date with all Cruise Whitsundays products, timetables, and current promotions
About You
We are seeking a dynamic candidate who embodies a strong team player mentality, demonstrating a collaborative and proactive approach, coupled with a positive, energetic attitude. The ideal individual will excel in a fast-paced environment while effectively multitasking and prioritising tasks. They must possess a high level of interpersonal skills and a lead-by-example mindset, ensuring exceptional customer service and relationship management.
To be successful in this role you will have:
1. Strong ability to multitask and prioritise effectively in a busy setting
2. Proficiency in Microsoft Office and confidence with various technology and communication tools
3. Excellent written and verbal communication skills, with a solution-focused and detail-oriented approach
4. Comfortable working a flexible rotating roster, including weekends, evenings, and public holidays
5. Ability to train and support new team members
* Minimum 2 year's customer services
* Sales Experience
* Booking systems experience
* Training/Leading staff experience
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