Manager, marketing & stakeholder engagement (lake illawarra)

Who We Are

CareSouth is a local, community based organisation with a dynamic and bold vision to make a difference 'every day'. Working across locations in NSW and ACT, we seek to inspire each other and the communities in which we operate. Our purpose is to influence and support the safety, development and empowerment of children, young people, adults and communities.

About the Role

The Manager Customer and Community Engagement is responsible for strategic communications, customer service and community engagement for CareSouth. The position holds broad responsibility for the development of communications, marketing, community relations, media management, fundraising, partnerships and customer contact across all audiences to drive the strategic business goals. This opportunity is a 12 month fixed term position which is covering a period of parental leave.

If successful, you will work in conjunction with the Executive Officers and the senior management team, and also be responsible for developing customer, marketing and communications strategies for the key business operational areas in order to drive growth and customer experience. This position is part of the CareSouth Executive Team and as such works together with other members of the team to meet strategic goals, identify and support improvements, and confirm and define projects to help achieve our strategic goals and organisational purpose.

In order to be successful in this role you will have

• Demonstrate a commitment to the safety of children, young people and people with a disability.
• Degree qualification in marketing communications or relevant management qualification.
• Detailed knowledge of human services.
• Ability to think strategically and develop effective and practical solutions to complex business problems.
• Proven ability to identify, collaborate on, develop and implement strategic marketing and community engagement plans that deliver on business growth objectives.
• High level communication skills both written and verbal.
• Proven capacity to work at an Executive level.

Benefits

• 24/7 After Hours Call centre to allow you to leave work at work
• Concessional leave, to be taken over the Christmas period
• Salary packaging entitlements up to $15,899
• Free, confidential and independent Employee Assistance Program
• Tailored professional development pathways
• 24/7 access to our online eLearning system
• A compassionate, supportive and inclusive culture that encourages you to be bold, big-hearted and determined.

CareSouth warmly welcomes EVERYONE, irrespective of their ethnicity, faith, sexual orientation or gender identity. We are committed to eliminating all forms of discrimination.