Job Description - Product Manager - ServiceNow ITAM (MEL015T)
Product Manager - ServiceNow ITAM - MEL015T Company: Worley
Primary Location AUS-VIC-Melbourne
Job Applications
Schedule Full-time
Employment Type: Employee
Job Level: Experienced
Job Posting Mar 31, 2025
Unposting Date Apr 30, 2025
Reporting Manager Title: Senior Manager, Applications
About the job We're looking for a highly skilled ServiceNow Technical Product Owner to lead the design, implementation, and management of our ServiceNow ITAM platform. The ideal candidate will be responsible for translating business needs into actionable technical requirements, driving platform enhancements, and ensuring seamless integration within our IT and HR ecosystems.
When you work for us, you get the chance to join nearly 50,000 people all driven by a common purpose – delivering a more sustainable world. We're excited about the challenges ahead. If you ask us, there's never been a more rewarding time to work in the energy, chemical and resources sectors.
We offer a flexible approach to working, because our people are safer, healthier, and more productive when they can balance work with life. That's why we offer flexible and hybrid working options, so you can choose when, where and how you work.
Who we are Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.
We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of engineering and consulting to the last stages of installation and commissioning. Join us and help drive innovation and sustainability in our projects.
What you'll do Define the product vision and roadmap for ServiceNow ITAM (HAM & SAM), Automations, and App Engine. Manage the design and implementation of solutions across ITAM and automation workflows. Collaborate with key stakeholders for process definitions, re-engineering, improvement and gap analysis of current/future-state. Develop scoped applications on App Engine based on business requirements. Work closely with developers, architects, and business analysts to ensure high-quality solution delivery. Manage backlog prioritization and sprint planning within an Agile framework. Provide technical leadership and guidance to team members and ensure compliance with IT governance and security policies. Monitor performance and drive continuous improvements in ServiceNow implementations through automation and workflow optimisation. What you'll have Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Technical Product Owner or similar role and relevant ServiceNow certifications (CSA, HAM, SAM, Certified Application Developer, or similar). Strong knowledge of ServiceNow ITAM, Automations, and App Engine. Hands-on experience in configuring and customizing ServiceNow applications. Expertise in scripting, integrations, and ServiceNow best practices. Familiarity with Agile methodologies, backlog management, and stakeholder engagement. Hands-on experience on App Engine, Integration Hub, HAM & SAM modules on SN platform. Experience in automating workflows and improving IT service management processes. Strong analytical and problem-solving skills with a data-driven mindset. Ability to manage multiple projects and priorities in a fast-paced environment. Understanding of ITIL processes and IT service management frameworks. Knowledge of licensing models and software asset management best practices. Why you should apply Be part of our journey to create a more sustainable future. Be surrounded by people who will inspire you to think bigger. Feel valued, respected and supported to embrace possibilities. Access to unlimited professional and personal development opportunities. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. You must have current unrestricted working rights for Australia to be eligible for consideration and only those candidates with appropriate qualifications and experience will be contacted directly.
Please note: If you are being represented by a recruitment agency you will not be considered; to be considered you will need to apply directly to Worley.
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