Overview
Branch Customer Advisor, Leave & Relief – Banking – Western Sydney Branches. We have opportunities located at our Penrith, Blacktown & Merrylands branches.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Responsibilities
* Support NAB's Western Sydney Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
* Identify the most suitable products and services for customers, such as account opening, unsecured lending and banking transactions.
* Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.
Hours
Hours (Monday - Friday 30+ hours per week): 9:00am – 4:30pm, Monday, Tuesday, Wednesday, Friday and 9:00am – 5:30pm on Thursday.
What we offer
* Access to NAB's tailored career development programs, upskilling and mobility opportunities to ensure you are set-up for success.
* Banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.
* Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
Qualifications and attributes
* A passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
* A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
* Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
* No banking experience required - Full training provided.
Inclusive workplace
A diverse and inclusive workplace works better for everyone. We are committed to equity and respect — where everyone feels valued and appreciated for being their authentic selves. We partner with Employee Resource Groups to foster an inclusive environment where all NAB colleagues' backgrounds and identities are understood, respected and celebrated.
Application information
For details on the recruitment process and accessibility, visit the NAB careers page. To discuss adjustment requirements, contact the NAB Careers team at nab.careers@nab.com.au (reference job number) or use the Careers page for other contact options.
Join NAB. If this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date; apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
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