Hoban Recruitment are sourcing an experienced **APS 4 Payments Officer**, to join our client who are a federal agency.
- Attractive hourly rate of $44.00 per hour including casual loading plus 10.5% superannuation.
- Located in Parramatta Sydney.
- Start date of 31 July with up to 12-months casual assignment plus possibility of an extension, pending business requirements.
- 37.5 per week Monday to Friday.
**About the role**
The APS4 Payments Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve straightforward to moderately complex enquiries.
**Responsibilities of the role include but are not limited to**:
- Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and self-managed participants.
- Working to resolve payment issues, guided by legislation, Agency policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
- Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
**About you**
- Experience in processing manual payments to internal and external customers.
- Experience in resolving payment issues following relevant legislation.
- Must be an **Australian Citizen**:
- Be able to pass a National Police and Working With Children Check
Only suitable applicants will be contacted.