Position Details
Location: Melbourne, VIC, Australia
Employment Type: Permanent
About the Role
Customer and Contract Lead (Admissions) – Aged Care. The role oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the homes to maximize commercial outcomes.
This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.
Key Responsibilities
* Manage and coordinate administrative and pricing/contracting requirements, and lead a team for the home.
* Work in consultation with Marketing to promote services to ensure occupancy levels are maximised and sales opportunities realised.
* Conduct competitor analysis and remain aware of industry changes that may impact occupancy and resident selection.
* Assist management and clinical teams with suitable resident selection.
About You
* Previous experience and understanding of aged care consumer placement, including facility, retirement home/independent living settings.
* Demonstrated sales experience.
* Demonstrated financial acumen.
* Demonstrated experience in consultation processes, including problem solving.
* Specialised competencies in customer service, coordination of complex services, and building effective customer relationships.
Benefits
* NFP salary packaging benefits, discounted health insurance and gym memberships.
* Paid parental leave.
* Training and development pathways.
* Flexible hours.
#J-18808-Ljbffr