Foodbank WA is a leading not-for-profit organization dedicated to fighting hunger and food insecurity in Western Australia. With a network of over multiple charitable agencies, we work tirelessly to source, warehouse and distribute food to those in need. Our mission is to provide food relief and enable healthy, affordable food choices for all Western Australians.
Apply now to join our team and play a vital role in supporting vulnerable individuals and families across our state.
What we offer At Foodbank WA, you'll have the opportunity to make a real difference in the lives of those in need. We offer a competitive salary, generous leave entitlements, and a supportive, flexible work environment that values work‑life balance. You'll also have access to ongoing professional development opportunities and the chance to work alongside a passionate, dedicated team.
About the role Foodbank WA is seeking an experienced Agency and Mobile Network Manager to join our passionate team. In this full-time role based in Perth, you will be responsible for managing relationships with the charitable agencies and overseeing the operation of our mobile food pantries. Your strategic leadership and collaborative approach will be crucial in ensuring we can reach and support those most in need across Western Australia.
Key Responsibilities
Manage and develop Foodbank WA's network of charitable agencies, ensuring they are efficiently and effectively supported to access and distribute food to the community
Oversee the operation of our mobile foodbank trucks ensuring their effective deployment and service delivery
Identify opportunities to expand our agency and mobile network reach and capabilities
Collaborate with internal teams to streamline processes and enhance the user experience for our agency partners
Provide expert advice and support to agency partners on all aspects of their operations
Monitor and report on key performance metrics to drive continuous improvement
Foster strong relationships with partner organisations and contribute to the development of the community services sector
Qualifications
Minimum two years’ experience in a similar role, with strong relationship‑building and customer engagement skills
Demonstrated ability to build rapport with stakeholders and deliver high‑quality customer service
Proven ability to work independently and collaboratively within a team environment
Strong time, project, and workload management skills with the ability to juggle competing priorities
Flexible and adaptable to changing work demands
Excellent organisational and administrative skills with strong attention to detail
Highly developed written and verbal communication skills, with the ability to present information clearly
Experience working in a not‑for‑profit or community organisation
Experience in a busy, fast‑paced, or high‑pressure environment
Demonstrated ability to work under pressure and meet deadlines
Personal Attributes
Strong commitment to delivering high‑quality services
Friendly, positive, and professional approach with a strong customer service focus
Empathetic and respectful, with the ability to build and maintain effective relationships
Collaborative team player who can work effectively with staff at all levels
Highly organised, self‑motivated, proactive, and energetic
Ability to manage multiple tasks, prioritize effectively, and maintain accuracy under pressures
Other Requirements
Must be an Australian Citizen/ Permanent Resident
Current and valid WA Drivers' License
National Police clearance
Medical assessment of current health
Unlock job insights Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have a current Australian driver's licence?
Do you have a current Police Check (National Police Certificate) for employment?
How many years' experience do you have in a Customer Service Role?
How many years' experience do you have as a Customer Relationship Management Manager?
Do you have experience working in the not-for-profit sector?
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