Hays Eveleigh, New South Wales, AustraliaSenior Recruitment Consultant | Contact CentresYour new companyYou will be working for a leading global brand that has been producing premium appliances.
This company is known for its quality, design and innovation, and has exclusive distribution rights in Australia.Your new roleAs a Internal Sales Representative, you will be responsible for:Managing the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).Managing inbound telephone enquiries in a timely manner.Replying in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales.Investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders.Assisting with stock take when required and processing cash sales.Assisting with showroom enquiries/sales and demonstrations.Liaising with state agencies where required to achieve sales targets.Assisting with processing sales requests from internal teams.Following up on aged orders, outstanding payments and liaising with the warehouse team to escalate delivery issues.Assisting with e-commerce order fulfilment.What you'll need to succeedA passion for sales and customer service.Excellent communication skills and ability to deal with complex enquiries.Experience in a sales and inbound/outbound call centre environment.Experience with Microsoft Office and AS400 (desirable).What you'll get in return$65-70k + super (depending on experience).A flexible work arrangement with 4 days in office (and 1-day WFH).Work in a new and modern office space in Alexandria.A supportive and friendly work environment.A chance to work with a leading global brand.Onsite free parking.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and SalesIndustriesManufacturing, Transportation, Logistics, Supply Chain and Storage, and Retail
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