Contact Centre Performance Lead
We are seeking a seasoned Contact Centre Performance Lead to enhance our operations.
* This role involves architecting QA, WFM and performance frameworks and driving continuous improvement.
This position offers various perks including staff travel discounts and subsidised gym memberships.
About the Role:
A Contact Centre Performance Lead is required to drive operational excellence, improve efficiency and enhance customer experience. The ideal candidate will have strong analytical skills and excellent communication abilities.
Responsibilities:
1. Contact centre experience: Our ideal candidate will have previous experience in contact centre operations.
2. Strong analytical skills: We need someone who can collect data, identify trends and make informed decisions.
3. Excellent communication abilities: Strong written and verbal communication skills are essential for this role.
What We Offer:
We offer a competitive salary package, staff travel discounts and subsidised gym memberships.