Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organisation is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by the Microsoft Cloud. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves.
By joining us, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide. As a highly experienced Project Manager, you will oversee complex programs from initiation through closure, ensuring alignment with client goals, delivering within scope, and fostering strong client relationships.
The ideal candidate will lead the delivery of large-scale programs, ensuring alignment with client expectations and business outcomes. You will develop and implement detailed program plans, setting clear milestones, timelines, and resource allocation strategies. Ensure quality control and adherence to defined processes and standards across all aspects of the program delivery.
Monitor project budgets and financials, ensuring delivery within agreed timelines and costs. Cultivate and maintain strong relationships with key client stakeholders, becoming the trusted advisor for program success and ongoing account growth. Work closely with clients to understand their business needs, ensuring high levels of customer satisfaction and facilitating successful program outcomes.
Foster collaborative relationships with internal teams, vendors, and third-party partners to ensure alignment on program goals and timelines. Lead regular client reviews and status meetings to ensure transparency and manage client expectations effectively. Support pre-sales efforts by partnering with the sales and business development teams to define program scopes, deliverables, and timelines.
Contribute to the development of proposals, RFP responses, and contractual agreements to ensure alignment with client needs and expectations. Monitor and control project performance by tracking progress against key metrics (scope, time, cost, quality), identifying and mitigating risks. Implement robust project management methodologies and processes to manage changes, scope adjustments, and client requests effectively.
Manage issues and risks and escalate where necessary to ensure successful delivery and resolve blockers quickly. Drive continuous improvement by evaluating program delivery, client feedback, and lessons learned to refine processes and improve future program outcomes. Lead the program initiation process, ensuring alignment with client objectives and clear definition of deliverables and milestones.
Ensure the program is formally closed, with proper documentation, lessons learned, and a successful handover to the client or internal teams for ongoing support. Ensure the transition of deliverables to the operations and support teams, with full knowledge transfer and client satisfaction in mind.