Position Summary
The Housekeeping Coordinator acts as the main point of contact in the housekeeping operation. The individual assigns rooms to Housekeeping Attendants, dispatches them on requests and supports the Front Office in ensuring timely room readiness. The coordinator also supports the higher management with the administrative tasks of the department.
The Role
* Assists the Executive Housekeeper in the smooth and efficient running of the housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
* To answer incoming and internal calls promptly and politely and assist with any related enquiries.
* To log, pack and prepare to store all Lost and Found items accurately daily and handle guest enquiries for Lost and Found items as requested.
* To monitor all priority arrivals rooms, early arrivals rooms, special requests, Queue rooms, VIPs and Groups.
* Coordinate work-order requests from attendants, other departments and guests to the Shift Engineers. Ensures proper follow-up on work-order requests is completed promptly.
* Assists in identifying training needs standard testing and provide guidance to improve team members' performance and onboarding new team members.
* Establish and maintain an efficient and accurate storage system of all inventory supplies to ensure adequate resources, meeting operational needs.
* Read and update the communications book daily.
* Coordinates and maintains equipment maintenance reports and records.
Talent Profile
* Experiences in similar role at luxury hotels/resorts.
* Excellent interpersonal skills with personable character, a team player and good at cultivating guest relations.
* Excellent written and spoken English.
* Knowledge of cleaning procedures, chemicals and surfaces.
* Valid working rights in Australia.
* Availability to work flexible hours, including evenings, weekends, and holidays.
What you will receive with Capella Sydney
* Become a part of a vibrant and supportive work environment.
* Work in beautifully designed spaces and enjoy amenities in a historic building.
* Enrol in online LinkedIn courses to enhance your personal and professional development.
* Complete uniform provided and cleaned.
* Savour free meals during your shift.
* Take advantage of hotel and group discounts.
* Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.
* Make the most of the birthday leave.
* Explore opportunities for growth and development both within the group and beyond.
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