Designation: Collections Practice Lead
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE:, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Sales
Grade: C
Function/Department: Sales
Role Description/Summary
The Practice Lead will focus on building future capabilities and solutions required to position Firstsource as the market leader in terms of market share, revenue and analyst ratings in the collections outsourcing space.
The Practice head will support the ownership of P&L and likely drive revenue emerging from strategic initiatives
Roles & Responsibilities
Provide leadership and strategic direction for the collections business along with the market Head – focusing on strategic deals, new offerings and target acquisitions
Define the vision, the value propositionand develop a strategic road map that will drive revenue and improve market share.
Refine a business and commercial model that is scalable, dynamic and has great speed-to-market
Own the revenue from strategic initiatives.
Be a trusted advisor to the client; work with executive level clients and client account teams.
Servicing and Default Servicing Offerings
Develop the servicing and default servicing components by garnering market intelligence and identifying opportunities for new offerings
Build and strengthen the tech platform and solution strategy required to provide cutting edge digital solutions leveraging native RPA capabilities and/or strategic partners
Large Deals
Steer the business towards winning multi-year transformational deals with the right solutioning – lead the large deals charter and build capabilities to engineer carve-outs and joint venture opportunities
Build and develop global relationships, representing the organization with key customers and industry stakeholders.
Mergers & Acquisitions
Scan the market for acquisition opportunities aligned to the collection strategy and liaison with the corporate planning team for feasibility and viability
Technology & Specialized Services Partnerships
Identify specialized services and technology partnerships to augment the current offerings of collection business and support the addition of new offerings to strengthen the overall portfolio for Sourcepoint
Build the skills, tools and other organization capabilities needed to be able to respond to the market with agility
Provide consulting and solutioning expertise to clients on market leading perspectives, emerging trends, tools and techniques
Key Performance Indicators
Revenue and P&L of the practice
Clients onboarded
Adoption of New Solutions
No. and Size of Large Deals
M&A opportunities identified / evaluated
Brand position and recall
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