Designation: Collections Practice Lead About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE:, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Sales Grade: C Function/Department: Sales Role Description/Summary The Practice Lead will focus on building future capabilities and solutions required to position Firstsource as the market leader in terms of market share, revenue and analyst ratings in the collections outsourcing space.
The Practice head will support the ownership of P&L and likely drive revenue emerging from strategic initiatives Roles & Responsibilities Provide leadership and strategic direction for the collections business along with the market Head – focusing on strategic deals, new offerings and target acquisitions Define the vision, the value propositionand develop a strategic road map that will drive revenue and improve market share.
Refine a business and commercial model that is scalable, dynamic and has great speed-to-market Own the revenue from strategic initiatives.
Be a trusted advisor to the client; work with executive level clients and client