Miller is hiring for a Client Support role, to provide prompt, accurate and effective account management support directly to clients and client facing teams.
Role Responsibilities
- Understand the clients' business and risk management needs and support the delivery of those needs through the provision of ongoing service
- Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
- Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
- Develop and produce bespoke wordings for clients as well as developing other wording products as required
- Ensure agreed wording changes are incorporated within contracts as required
- Support the creation of presentations for both new and existing clients
- Prepare accurate and timely production of client documentation (Market Reform
- Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs.
- Provide suggestions as to how cover can be enhanced where appropriate
- Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
- Liaise with appropriate teams to assist the delivery and processing of insurance placements
- Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
- Liaise with compliance to ensure all procedures are followed
- Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London
- Market with Xchanging and monitoring of signings where appropriate
- Liaise closely with other teams to ensure PPW's are met
- Perform quality control checks on all documentation (slips and wordings) prior to broking
- Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client's best interests are maintained
- Undertake / authorise second pair of eyes checks at relevant stages of the placement process
- Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
- Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
- Facilitate in the creation of Endorsements / MTA where necessary
- Assist with resolution of contractual issues
- Provide support to tender presentations
- Undertake overseas / electronic marketing of risk where necessary
Qualifications
Knowledge
- Knowledge and understanding of Lloyd's, London and international insurance
- Sound knowledge of Microsoft Office
Experience
Experience in a technical role within Lloyd's/London market insurance preferred
Experience in a processing, slip production, or undertaking renewals is highly desirable
On top of a competitive salary we offer a fantastic benefits package including:
• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Client Support - Management Services
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Client Support- Management Services, CP7
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