Australian Citizens With NV2 Clearance previous defence experience preferred.
Position Description
This role will work within the SEA**** Sub-Program of the Warfighting Networks and Applications Support Organisation (WSO), ICT Delivery Division, Chief Information Officer Group, Department of Defence.
The Maritime Operations Manager will be required to perform and/or have responsibility for duties including, but not limited to:
Report on and provide advice to stakeholders and Project Senior Leadership Team on incidents that are encroaching/encroached the agreed Service Level Agreement.
Act as overall High Priority Incident Manager in the management and rectification of priority incidents.
Ensure all stakeholders are kept up to date with the correct information regarding rectification.
Report on the identification, assessment and control of risks inclusive of the vulnerabilities and risks that may pose a direct threat to the Clients business requirements.
Conduct and attend weekly support meetings and other meetings when required.
Update stakeholders in the status of P3 or higher tickets.
Manage, coordinate and lead the Incident and Problem team in relation to the support of SEA****.
Author, review, and or contribute to the development and maintenance of support documentation.
Work with related project teams to identify and deliver the support requirements.
Monitor and co-ordinate with resolve groups, vendors, and asset owners to resolve the incident in line with resolution Service Level Agreements (SLAs).
Perform risk identification, analysis and reduction activities pertinent to support as required.
Work with peers in a collaborative team environment.
Required Skills and Experience
Essential Previous experience in an Operations Manager role.
Essential Extensive understanding of Defence ITIL (V4) practices including Knowledge Management.
Practical knowledge of Configuration, Asset, Incident, Problem and Change Management and Monitoring, Event and Service Level Management.
Management and coordination of a support team in relation to incident and problem management.
Proven client relationship management.
Previous experience in a team leadership support role.
Experience within High Priority Incident management.
Attention to detail with the ability to create high quality documentation and procedures
Previous experience within the Defence Industry, Defence ICT or Military/APS.
Strong communication, interpersonal and team leadership experience.
Desirable Skills and Experience
Previous experience in an Incident and Problem Manager role.
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