**Company Description** About Us**
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to - own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service! This is at the heart of our business, and we want you to be a part of it!
Why join JB Hi-Fi?
- We have a supportive and inclusive team that embraces individuality and diversity
- We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry
- You will have exposure to ongoing training & development opportunities from day one
- We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
- Did you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about
- We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
- We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and more.
**About the Role**
Reporting to the Customer Service Manager, you will play a key role in ensuring a consistently positive online experience for JB Hi-Fi customers by understanding their needs, actively listening, and providing effective solutions. The ultimate goal of this role is to demonstrate JB Hi-Fi's commitment to customer care, fostering loyalty and turning customers into passionate advocates."
Key Responsibilities
- Handle inbound customer and store enquiries/phone calls
- Manage multiple portals
- Assist Marketing team with Social Media enquiries (Facebook, Twitter etc.)
- Order management
- Cancellation, refund or replacement coordination
- Return to sender coordination
- Return Authorities Co-ordination/Solveup
**Qualifications**
**About You**
- Minimum of 12 months in a call centre environment
- Experience in a Customer Service based role
- Microsoft Product Knowledge Extensive experience & history with PCIDSS, Privacy, ACL and other relevant legal framework requirements
- Passion for customer service
- Attention to detail
- Negotiation skills
- Touch type ability
- Excellent communication skills, both written and verbal
- High level of professionalism
- Ability to learn quickly
- The ability to work well in a team and autonomously
- Problem solving ability
- Motivated and reliable
**Additional Information** To Apply**
- JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) - please don't hesitate to apply!_