Overview
We're recruiting for an Assistant Facility Manager (or what we call Operations Manager internally) at Parkinson Aquatic Centre. This role is perfect for someone who thrives in a fast-paced, customer-focused setting and is passionate about delivering exceptional experiences to the community. The position emphasizes leading day-to-day operations, building team culture, enhancing customer satisfaction, and ensuring smooth and efficient service delivery. If you're a natural leader who loves working with people and being part of a dynamic team, this could be the opportunity for you.
Responsibilities
* Oversee daily operations across a high-impact community aquatics venue.
* Champion a welcoming, results-driven environment for both fitness and aquatics users.
* Lead customer service initiatives and ensure high standards of safety, cleanliness, and facility maintenance.
* Coach, mentor and develop staff; manage team performance and scheduling.
* Ensure compliance with safety, health, and industry standards; maintain high facility standards.
* Collaborate with leadership to drive member experience and operational excellence.
* Manage financial and administrative tasks relevant to venue operations.
Qualifications
* Current Blue Card / Working with Children Check
* Current First Aid Certification
* Current CPR
* Pool Lifeguard
* Willingness to obtain any essential qualifications required for the role
* Availability to work full-time hours, including mornings, evenings, and at least one day on weekends
About Us
City Venue Management is a facility management company operating Aquatic Centres & Health Clubs across South-East Queensland, Townsville, and Sydney. With over 40 venues, we are dedicated to creating experiences that delight and engage communities. We value fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning.
Safety
Child safety is paramount. We are committed to the health, safety, and well-being of everyone who visits our facilities, maintaining a safe environment and providing extensive training in line with policies and procedures, including our partnership with Child Safeguard, the leading independent child protection experts in the industry.
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