Job Description
We are seeking a Station Assistant (Guard) to join our team based in Bundaberg. The successful candidate will work with a team of approximately nine members, providing exceptional customer service and general cleaning duties at the Bundaberg Train Station.
The role involves assisting with the loading and unloading of customers and luggage for train arrival and departure. You will also be responsible for general cleaning and maintenance duties of the station, including the bathroom facilities, baggage areas, gardens, and train cleaning when required.
In addition to these tasks, you will provide platform announcements and active platform management, as well as operate station machinery and equipment.
Key Responsibilities:
* Assist with the loading and unloading of customers and luggage for train arrival and departure
* Perform general cleaning and maintenance duties of the station, including the bathroom facilities, baggage areas, gardens, and train cleaning when required
* Provide platform announcements and active platform management
* Operate station machinery and equipment
Requirements
To be successful in this role, you will need to have strong communication skills, a customer-focused attitude, and the ability to work autonomously but also within a team environment.
You will also need to possess sound computer skills, a strong work ethic, and a willingness to go the 'extra mile.'
A safety-conscious attitude is essential, as is resilience and the ability to self-motivate. Additionally, you will need to be able to undertake a variety of manual handling tasks, including cleaning and lifting of heavy luggage up to 20 kilograms.
Prior experience in customer service and/or cleaning is highly desirable, and a current 'C' Class Drivers Licence is required for the position.
Benefits:
* Starting base salary of $68,370 plus 12.75% superannuation
* 5 weeks of annual leave per year
* Free travel to work and discounted rail travel
* Access to over 2,000 exclusive discounts and services through QRI Lifestyle
* Range of free services to support physical, emotional, and financial wellbeing