Assistant Branch Manager
We're looking for a friendly, reliable, proactive and customer-focused Assistant Branch Manager to support our day-to-day operations. You will work closely with the Branch Manager to oversee daily workflows and provide supportive leadership to a motivated team.
In this role you'll enjoy a mix of essential office administration and on–the-road tasks-delivering and collecting vehicles to ensure every partner and customer receives a seamless, outstanding experience.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day: Care & Passion – to deliver outstanding service the way we'd want to be treatedCourage – to be empowered and make informed decisionsCan Do – a proactive mindset focused on solving problems and improvingTrust – to be counted on to do the right thing in all relationships
What You'll Be Doing
* Ensure the smooth delivery and collection of vehicles, meeting both Company standards and customer expectations.
* Support the Branch Manager with day-to-day team coordination and operational tasks.
* Act as key escalation point for urgent matters and operational challenges in the absence of a manager, helping to maintain seamless branch operations.
What You'll Bring
* Preferred experience in a similar role or within the automotive industry.
* A full and clean driver's license, a motorbike license is an advantage but not a necessity.
* Physical ability to wash and prepare vehicles for delivery
* Exceptional customer service skills, with at least one year of experience in a customer service role.
* Ability to work effectively independently and as part of a team.
* Strong problem-solving abilities in a fast-paced environment.
* Excellent organisational and time management skills.
* Experience in the rental, fleet, or vehicle industry (advantageous)
Why Join Compass
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:
* Career development – many of our team members have progressed into senior roles across the business
* 12 weeks paid parental leave
* Access to the Employee Assistance Program (EAP) – confidential support when you need it
* Make a Difference Leave – one paid day per year to support a community cause
* Learning and development days to support your growth
* Team-building events and activities to strengthen connection and culture
* Exclusive discounts and offers through our business and HR partners
Ready to Apply?
Click Quick Apply and upload:
* Your resume
* A brief cover letter telling us why this role is a great fit for you
We value diversity and encourage applications from people of all backgrounds.
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