Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB and, we want YOU to be a part of it! As we continue our growth and transformation in the NSW Workers Compensation Scheme.
As the Performance Manager, you will join our Nominal Insurer (NSW Workers Compensation) function in this newly created leadership role, playing a pivotal role in ensuring the highest level of business performance is achieved with respect to recovery and return to work outcomes.
Reporting to the Operations Manager – Technical and Specialist, this role provides a unique opportunity to bring your technical and coaching experience, to improve and drive quality performance and outcomes across the function.
This is an exceptional and unique opportunity to further your leadership career, contributing to tangible business results and the uplift of capability across teams. With flexible arrangements such hybrid working, a monthly RDO or 9 day compressed fortnight, and career development opportunities, there is no better time to be joining the GB family!
Responsibilities:
* Conduct thorough and in-depth reviews of various business areas in order to provide recommendations to the business;
* Promote best practice claims management and support a continuous improvement focus on proactive intervention and innovation;
* Analyse identified target areas to assess trends and recommend remedial action to resolve issues, ensuring strategies are implemented and desired outcomes and KPIs are achieved;
* Engage with key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives;
* Contribute to the achievement of business plan goals aligned to dominant priorities;
* Support achieving target remuneration in performance measures through improving claims management outcomes through developed strategies;
* Identify opportunities to enhance efficiency of processes within teams, with a view to improve operational controls and performance;
* Monitor ongoing project strategies and risks, to ensure sustained improvement and compliance within the business;
* Provide leadership and direction to support the integration of Risk Management protocols within the business;
* Identify and proactively report risks which may adversely impact on the business.
Requirements:
* Significant experience in the NSW Workers Compensation Scheme, with strong working knowledge of performance measures and metrics;
* Demonstrated experience in team management or leadership/coaching capacity within a workers compensation setting;
* Knowledge of general business and administrative practices and managing cost effective business activities;
* Experience in managing performance through qualitative and quantitative metrics;
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
* Strong coaching and influencing aptitude;
* Exceptional time management and organisational skills;
* A strategic mindset and approach to work;
* A strong sense of team and collaboration;
* A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.