As a key contributor, you will be leading the delivery of Microsoft technical system support and expert advice to CITEC's customers, business partners, and internal staff. In this role, you'll work collaboratively with various CITEC teams, including Internetworking, Architecture, Product Management, Customer Relationship Managers, Solutions Implementation, and Project Delivery to ensure seamless management of the ICT infrastructure stack. Bring your expertise and make a meaningful impact in a dynamic and collaborative environment.
As The Product Specialist You Will
* Lead and provide advanced system administration services in Microsoft technologies and advice to external and internal customers within agreed customer service levels whilst helping maintain CITEC business viability and cost competitiveness
* Provide technical lead in responding to tenders and opportunities and architect and present solutions and proposals to potential customers
* Lead the architecture, design, and product presentation demonstrations to enhance CITEC's on-premise offerings and present solutions to meet the customer's needs through workshops, demonstrations, proof of concepts, evaluations, benchmarks and other activities.
* Be the lead technician on projects undertaken by the team, including the onboarding of customers, new architecture solutions research into the applicability of new and emerging technologies, and developing cost models and product collateral to help ensure CITECs objectives are met whilst working with vendors' products.
* Lead, guide, and mentor a team of technical specialists in identifying risks and opportunities for improvement in management infrastructure, tools and procedures, and participate in agreed improvement activities and strategies by understanding customer business drivers and provide suitable reporting, assessment, analysis and recommendations for customer infrastructure environments.
To thrive in this role, you will need to demonstrate the following:
* Technical experience in performing system administration activities in an enterprise environment. Refer to the 'Technical requirements' below for specific technologies. An expert level of knowledge and experience is expected to be achieved in the role and keeping this current and relevant.
* Demonstrate experience in providing effective and quality systems administration, management, and enhancement services to clients with reliability in meeting agreed deadlines and commitments
* Build and sustain positive relationships with team members, other colleagues and stakeholders and being responsive to customer needs and expectations.
* Partner with Stakeholder Engagement and act as the technical point of contact for customer opportunities
* Demonstrate experience operating in accordance with organisational processes and constraints, as well as taking responsibility for accuracy, self-evaluating and seeking feedback and self-development
* Communicate with influence by clearly, effectively, and proactively communicating with a range of stakeholders in an environment that deals with complex infrastructure architecture and a complex customer base.
You will need knowledge and experience in the following technologies:
* Extensive working knowledge and experience with Microsoft Windows Operating Systems - Server and Desktop
* High level working knowledge of Active Directory, Group Policy, DNS and DHCP
* Demonstrated extensive knowledge of desktop virtualisation using CITRIX DaaS/VMware Horizon
* High level of experience in SOE development and management in an enterprise environment
* Strong Scripting/Automation (PowerShell/VBScript)
* Microsoft MECM/MSI/MSIX
* Strong MECM administrator skills (OS deployments, applications, software updates).
* Application Control configuration - Windows Defender Application Control preferred.
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