Complaints and Investigations Officer
Hobart | Permanent Full Time | Hybrid
About the Property Agents Board
The Property Agents Board is Tasmania's independent statutory authority established to regulate real estate agents, property managers, general auctioneers and property representatives. Through proactive oversight, the Board ensures industry practices align with legislative requirements and community expectations. Known for its consistent and professional approach, the Board plays an essential role in supporting transparency within Tasmania's property market.
Role Overview
As Complaints and Investigations Officer, your work is central to ensuring the integrity of the Tasmanian property industry. You will investigate complaints impartially and thoroughly, preparing detailed reports and recommendations that inform Board decisions. Your contribution will directly influence public confidence in industry standards and accountability.
Hybrid flexibility offered after probation period.
We welcome applications from candidates at varying stages of their career.
Key Responsibilities
* Provide accurate advice on complaints procedures, legislation, regulations and the Code of Conduct.
* Assess and investigate complaints, producing clear reports and recommendations for Board review.
* Prepare draft complaint decisions and correspondence for internal and external communications.
* Build and maintain professional relationships and communications with complainants, property agents and relevant stakeholders.
* Engage with legal counsel on matters referred to the Tasmanian Civil and Administrative Tribunal (TASCAT).
* Prepare complex documents and present evidence at TASCAT hearings when required.
* Keep the Senior Complaints and Investigations Officer informed of caseload management and status to obtain direction to progress matters.
Selection Criteria
* Proven experience interpreting and practically applying legislation, regulations or similar regulatory frameworks. (Essential)
* Strong interpersonal skills with the demonstrated ability and willingness to interact effectively with diverse internal and external stakeholders.
* Tertiary qualifications in law, auditing, policing, investigations or public administration. (Desirable)
* Experience in complaints handling, investigations, regulatory compliance or a comparable role.
Ideal Candidate Profile
* Demonstrated ability to interpret, apply and provide advice regarding legislation, specifically the Property Agents and Land Transactions Act 2016 and related regulatory instruments.
* Excellent analytical and critical thinking skills, demonstrating impartial judgment and careful evaluation of evidence.
* Professional investigative skills, ensuring procedural fairness, objectivity and thoroughness in all decisions.
* High-level written communication skills, particularly in drafting complex investigative reports and correspondence.
* Exceptional organisational and workload management skills, enabling effective prioritisation and meeting statutory deadlines autonomously.
* Ability to rapidly acquire and apply knowledge about Tasmania's property agents industry and regulatory environment.
How to Apply:
Applications will be reviewed as they are received, so please apply without delay via our website:
https://belrosegroup.com.au/jobs-list/
Please direct your enquiries to Brie, Recruitment Lead at The BelRose Group on 0405 123 145 or ****@belrosegroup.com.au