**Mission Driven Service Designer
We are embarking on a mission to revolutionize the digital entertainment industry. As we expand, we're seeking innovative professionals who can shape our services and products.
You'll have the opportunity to work with cutting-edge technology and solve complex problems in a fast-paced environment. We foster a collaborative team structure that nurtures creativity and provides ample opportunities for learning and growth.
Our team is based in Perth, Western Australia, and offers flexible working arrangements, allowing employees to work from anywhere across the country.
As a Service Designer at our organization, you'll be at the heart of innovation, blending customer insights, business goals, and cutting-edge design to craft user-centered solutions that captivate and engage.
**Key Responsibilities:**
* Champion customer insights and embed feedback into every product and experience.
* Collaborate with internal and external stakeholders to drive innovation and ensure our digital and physical services exceed customer expectations.
* Create and improve solutions that align with strategic goals and deliver outstanding user experiences.
**Accountabilities include:**
* Create and collaborate on strategic narratives, frameworks, and business cases to drive decision-making regarding product and experience optimisation.
* Identify and champion opportunities that create business value and improve the customer experience based on user research, data insight, and best practice.
* Visualise and communicate problems in a way that helps others understand, engage, and identify solutions more effectively.
* Collaborate with market researchers, product owners, channel leads, and analyst teams to define research needs, design, and lead customer-centric research practices.
* Map end-to-end customer journeys and experiences involving multiple channels, touch-points, processes, and technology to create clarity of end-to-end experiences.
* Collaborate with UX designers and retail stakeholders to plan, create, and test prototypes that bring service concepts to life.
* Work closely with product owners and technical/delivery teams to design and implement impactful solutions.
* Synthesise research outputs into actionable insights to optimise and refine services, ensuring they evolve to continually meet customer and business objectives.
* Communicate with leadership effectively and influentially to highlight critical user issues, pain points, and risks that demand strategic attention.
**Qualifications:**
5+ years of previous experience as a Service Designer, UX/CX Researcher, UX Designer, Strategic Designer, Innovation Lead, and/or Digital Strategist.
Strong experience in undertaking qualitative and quantitative consumer research, prototyping, and/or testing to improve customer experience, user/digital experience, and/or product innovation.
Experience working in an agile environment and familiarity with agile methodologies.
Excellent communication, facilitation, and influencing skills, with a knack for simplifying complex issues and presenting strategies in a clear, compelling, and commercially relevant way to align stakeholders.