Job Description
We are seeking a skilled and dedicated IT Support Associate to join our team.
This role involves providing exceptional customer service and technical support to our clients, resolving complex issues and collaborating with internal and external partners to process support requests.
Key Responsibilities:
* Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations.
* Diagnose and troubleshoot end-user computing issues from analysis to testing and follow-up.
* Collaborate with internal and external partners to process support requests, incidents, and project activities.
* Assist with triage and escalation of server, system, or network issues.
* Manage accurate inventory of equipment.
* Provide hands-on and remote support for teleconferencing systems and AV presentation equipment.
This is an exciting opportunity to work with a talented team and leverage cutting-edge technology to support our clients.
Required Skills and Qualifications:
To be successful in this role, you will need:
* Excellent communication and problem-solving skills.
* Ability to work collaboratively in a fast-paced environment.
* Strong technical skills and knowledge of computer systems and networks.
* Experience working with IT infrastructure and software applications.
Benefits:
As an IT Support Associate, you will enjoy:
* A competitive salary and benefits package.
* The opportunity to work with a talented team and develop your skills and knowledge.
* A dynamic and supportive work environment.
What We Offer:
At [Company Name], we offer:
* Opportunities for professional growth and development.
* A collaborative and inclusive work environment.
* Competitive compensation and benefits packages.