About the Role
We're seeking a skilled professional to join our team as an Automotive Parts Specialist. As a key member of our operations, you'll play a vital role in providing expert technical support to customers.
Job Description
As an Automotive Parts Specialist, your primary responsibility will be to provide accurate and timely information to customers regarding automotive parts. This will involve leveraging your extensive knowledge of automotive systems, components, and accessories to assist customers with their queries.
Key Responsibilities:
* Provide expert technical support to customers via phone, email, or in-person
* Answer complex technical questions related to automotive parts and systems
* Process customer orders efficiently and accurately
* Promote special offers and discounts to customers
* Arrange for buy-ins and process customer credits
* Act as the first point of contact for customers, providing exceptional customer service
* Contribute to a culture of safety by prioritizing workplace safety
Requirements
To succeed in this role, you'll need to possess:
* Strong knowledge of automotive systems, components, and accessories
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Sound computer skills and experience with relevant software
* Comfortable working in a dynamic environment as part of a high-performing team
* Commitment to providing exceptional customer experiences
* Solution-focused and able to think critically
Benefits
As a valued member of our team, you can expect:
* A competitive salary and generous incentives for outstanding performance
* A relaxed Monday-to-Friday work schedule, allowing you to enjoy weekends with family and friends
* Tailored career opportunities linked to your personal development plan
* A company-funded professional uniform and team member discounts across various brands
* An inclusive workplace that values diversity and promotes a culture of safety
About Us
We are a leading industrial and automotive aftermarket parts and service supplier in Australia, New Zealand, and Southeast Asia. With over 60k+ global team members, we offer exciting opportunities for career growth and development.